Refund Policy

Full refund within 30 days, for any reason, no questions asked. Email adam@upandadamco.com with the email address you used at checkout and I will process it.

Why the policy is this simple

Helpings Plus is a one-time purchase from a one-person company. If it does not do what you expected, I would rather give you your money back than have you feel stuck with it. There is no support script here and no retention offer. You ask, you get it back.

How to request one

Email adam@upandadamco.com from the address you used at checkout, or include that address in the message.
Say that you want a refund. You do not need to give a reason, though I always appreciate hearing what went wrong.
I will confirm by email, usually within one business day. Polar processes the refund to your original payment method, and it typically appears within 5 to 10 business days depending on your bank.

What happens to your license and your data

When a refund is issued, the license code is deactivated and the paid features stop working.

Everything you put into the app stays yours. Your recipes, your shopping lists, your meal plans, and your notes remain in your household and stay available on the free tier. You can export all of it at any time from Settings, refund or not. A refund is not a deletion.

After 30 days

The 30-day window is the guarantee. After it passes, email me anyway and explain the situation. If something is genuinely broken or was misrepresented, I will make it right regardless of the date on the receipt.

EU and UK consumers

If you are a consumer in the EU or the UK, you have a statutory 14-day right of withdrawal on a distance purchase. This 30-day policy is longer and is offered without conditions, so you always keep the more generous of the two. You are never asked to waive a statutory right to complete a purchase.

Before you file a chargeback

Please email me first. A refund by email is faster than a chargeback, it does not put your app access in limbo while a bank investigates, and it costs a one-person company considerably less. I have never refused a refund request inside the window.